Shipping Instructions:
- 1. Submit your information below to request your Pre-Paid Mail Label.
- 2. Your Pre-Paid Mail Label will arrive in the email you provided on the submission form.
- 3. Print your Pre-Paid Mail Label.
- 4. If you have our Shipping Bag, securely tape the label to the bag and place your box inside, then seal.
- 5. If you would like to use your own box, securely tape the Pre-Paid Mail Label to the outside of the box.
- 6. Place the package with your outgoing letter mail. No need to take it to the post office.
Haven't Received Your Pre-Paid Mail Label? Follow These Steps:
- 1. The email you receive will be sent from shipping@havenortho.com. Please add us to your address book to avoid any incoming emails being marked as Spam/Junk.
- 2. Add us to your whitelist. If you are on Android, add us to your Approved Senders. If you are on IOS, add us to your Safe Senders List.
- 3. Pre-Paid Mail Labels are manually created 4 times throughout the business day. 7:00am, 10:00am, 12:00pm, and 3:00pm. All times are in PST.
- 4. To receive your Pre-Paid Mail Label the same day, please request it no later than 3:00pm. Any request made after 3:00pm will arrive in the email you provided the next day, no later than 7:00am.
Important Information:
- 1. Please send multiple cases in your package to save money.
- 2. The cost of shipping is $3.00 per package.
- 3. To ensure correct delivery, DO NOT use any old Pre-Paid Mail label of ours.
- 4. Every package that you send will have tracking.
Why The Pre-Paid Mail Labels Are Printed Upon Request:
Every Pre-Paid Mail Label that you request and we provide via email is similar to a postage stamp, and will cost us $8.00. That money is subtracted from our postage account, therefore these labels have value. We have the ability to void them if necessary. Pre-Paid Mail Labels that have not been used within 7 days will be voided so we can receive a refund back to our postage account.
